Welcome to the Health Claims Bureau Group

Health Claims Bureau Group (HCB) has provided independent employee health, wellness and claims management services to Employers, Intermediaries, Insurers and Pension Scheme Trustees in the UK and Ireland for over 30 years..


Based in Oxfordshire, UK with additional locations in Dublin, and Portland, Maine USA (through our relationship with PDA), HCB is able to leverage our expertise and understanding of the Employee Health and Claims markets to  enable clients to make informed decisions in the management of employee health, employee wellness or insured claims.


Our record speaks for itself, from our formation in 1993 we have worked with clients both large and small from  multinationals and  blue chips to SME’s we believe that we have an outstanding track record of service delivery and a proven return on investment.


Our services


Managing the health and wellbeing of your workforce is vital to the profitability of your company. At HCB we provide the expertise to ensure that your working environment is appropriate and to help you make the necessary adjustments when an employee’s health issues demand it


If you are placing Insured programmes and then managing those insured programmes for your clients it is vital that you understand the health risks presented by their workforce. Managing these risks can deliver lower premiums and will help you to tailor the benefits for Income Protection, Medical Insurance, Cash Plans, Critical Illness and even Pension Schemes


Claims are the only “product” an insurance organisation has, and brand, reputation and profitability all rely heavily on the accuracy of the claims decision, and the customers experience.  HCB are experts at assessing disability risk, (short or long term benefits), and also at engaging with customers from claim outset, gathering current and relative information, quickly, and delivering interventions designed to return claimants and members to work in optimum timescales.  HCB’s technical team also provide temporary claims assessors (short or longer term), and can assist with independent claim audits, process review, best practise guidance, and TPA services.


Pension Trustees

We at HCB have the skills and training required to assess applications for the payment of Ill Health Early Retirement pensions. These skill sets also allow us to reassess those pensions that have already been granted. Our claims assessment team are triple A rated by reinsurers and insurers,

See some more services


What else we provide?

USA & Canada

HCB has a strategic relationship with Professional Disability Associates (PDA) who are based in Portland, Maine USA.  This allows us to offer our clients support in North America (USA & Canada), and also offers support to PDA’s clients in the UK & Ireland

HCB's North American partner: Professional Disability Associates


“Professional Disability Associates is an innovative consulting company and an industry leader in providing specialty risk resources including medical and vocational consulting services to major disability insurers and self insured employers.”

Claim Enquiry & Investigation

This is where we started with James Harris Investigations (JHI).  Since 1984 JHI has specialised in providing confidential, ethical and professional Claim Enquiry and Investigation Services and is continued to be used by a significant number of leading insurers making JHI a leading provider of investigation services to the insurance industry.



Contact us

HCB Group UK

Harwell Innovation Centre, Building 173, Curie Avenue, Harwell, Didcot, Oxfordshire OX11 0QG

01235 519924


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About us

The Health Claims Bureau Group can trace its origins back to 1984, when our Chairman and CEO Jim Harris, founded a specialist claims service provider.  In the interim, we have expanded our service offerings, in response to market and client led demand.

In 2013, HCB Group entered a strategic equity relationship with Professional Disability Associates Inc, (PDA) based in Portland, Maine USA.

Over three decades, HCB Group have provided consistently professional services, taking care to protect the reputation and brand of its many clients, never attracting regulatory or other sanctions, whilst delivering a proven return on their investment spend.

James Harris Investigations established
HCB Group established
Absence Matters Service launched
Strategic relationship with Professional Disability Associates Inc, (PDA)


Our clients include…..

Rush Couriers
Saint Gobain

and what they say about us

Key to the success of our Group Income Proposition is whether we can get things right when our customers are affected by absent employees. Our cover provides Early Intervention which we deliver through our partners at The Health Claims Bureau Group.  We are delighted to be getting really positive  feedback from our customers, which is directly attributable to the quality of HCB’s timely and practical support. We are grateful to the HCB Team for helping add real value to the MetLife GIP proposition

Early intervention UK Employee Beneits, Metlife

The courier industry is a people industry and it is important that our staff are fit and able to do the job. I refer all health related issues to HCB and they answer rapidly and in a practical and understandable manner.

Rush Couriers
Fit for work London Area Manager Rush Couriers

The HR Team at The Hogg Robinson Group really appreciates the Employee Health Management services provided by The Health Claims Bureau Group (HCB).  Their reports are clear, concise and offer practical and affordable working solutions for employees with health related issues. HCB nurse case managers have become trusted and valued partners to our HR Team and to the employees who have been referred to them.

Absence Management Hogg Robinson Group

Latest news


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Vocational Rehabilitation – THE BENEFITS

IT WORKS! My apologies for shouting out loud in the subject title to this article, but having just seen an extremely interesting piece by Emily Perryman on healthinsurancedaily.com about Unum’s experience when people use their vocational rehabilitation service, I thought it needed repeating even if it does mean raising my voice. Emily’s article outlined Unum’s findings that 7 […]

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