Claims Assessment Services – Insurers

“30 years in Protection Claims”

Income Protection

Income Protection is at the heart of HCB Group’s activities. We have experience in all aspects, but our core strength & focus is claims.

Supplying claims assessors

We support claims departments by supplying claims assessors to cover operational strain, specific projects and audits.

Expert claims assessment

We are an established provider and offer expert claims assessment in all protection insurances, both group and individual protection, critical illness, income protection, TPD and ill health early retirement claims.

SLA’s and Claims Philosophy

We will ensure all SLA’s are met and that our clients’ claims philosophy is observed.

The expertise and skills sets for the perfect partnership

HCB Group are able to assist with temporary periods of operational strain, but are also aware of some clients’ preference to outsource specific books of claims or claim function.  We have the expertise and required skill sets to form a partnership to listen and follow your key objectives and philosophies in order to build a transparent working model and relationship with both yourselves and your customers.

We understand the importance of guaranteeing the key elements of claims management are followed on your behalf at all times ensuring the following:

  • robust controls
  • exercising appropriate oversight
  • delivering claim decisions aligned with your business model
  • understanding reputational risk issues
  • fulfilling and adhering to regulatory obligations
  • working within delegated claim authorities

To ensure a seamless and aligned service, HCB Group will work closely with you to plan, organise and deliver the specific area of claims work to ensure targets and deliverables are managed, fulfilled, and sustained.


Third Party Administration

HCB Group’s expertise in claims management underpins our ability to manage claims. This could be:

  • Legacy books of protection claims
  • Staff schemes
  • Self-insured IP
  • Small closed books of protection products in run-off

Please contact Debbie Thompson if you would like to discuss our services in more detail.

Email: or call +44 1235 750 594.


Ease operational strain & ensure maximum efficiencies

Manage within the individual company’s claims philosophy

Ownership of complex issues

Excellent customer service

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