Our Services

Early Intervention

For Insurers
Refer early, engage early, achieve outcome. See how HCB understand, and have proved this here.

Employee Health Management

For Employers
Combining absence management, early intervention, case management and rehabilitation. See how HCB are out to redefine Occupational Health services!

Health Trust

Alternative to PMI
Locked in to expensive and inflexible PMI? A Health Trust could be your solution. No IPT, define your own benefit schedule, your cover, your way.

Technical Assessment Services

Struggling to meet SLA’s because of a shortage of experienced Claims Assessors? Do you use best-practise processes? Are you sure? Check out HCB’s technical assessment services - you might be surprised!

Our Team

Our growing team of Case Managers comprises of Registered Nurses, Mental Health Nurses, Occupational Therapists, Physiotherapists and other suitably qualified professionals. Within these areas, each Case Manager has their own set of specialist skills, which dovetail with our services to ensure we are able to provide the highest level of service to our clients.

The Science Behind the Service

HCB Case Managers are laser-focussed on sustainable outcomes. Their work is underpined by three pillars, which combine to make HCB South Africa a unique provider of Employee Health Management Systems.

Understand the Cause

BPS
Granular understanding and use of the BPS Model of Disability Assessment. Training delivered to HCB clinicians designed by one of the original architects of the BPS model, and Director of HCB, the late Professor Sir Mansel Aylward CB. This enables our CCM’s to understand the prominence of Biological, Psychological and Social factors influencing RTW at core level.

Control Duration

ODG
HCB uses world leading disability duration guidelines to aid target RTW dates, provide details on likely co-morbidities and help keep absentees motivated and driven towards sustainable RTW. These guidelines are particularly useful where MSK or other objectively diagnosable conditions are encountered.

Communicate Positively

Communicate to Influence
A training module delivered by HCB Group in partnership with its Australian based owners, combining nudge theory, brain science and motivational interviewing techniques to enable our clinicians to deliver better outcomes and improve relationships through improved understanding of how to handle challenging conversations.

What is the ‘BioPsychoSocial (BPS) Model’?

People talk in general terms about the BPS model, that taken literally to mean understanding whether a condition resulting in absence from the workplace is the result of a biological, psychological or socially determined condition.

HCB’s unique understanding and deployment of the BPS model starts right at the beginning, at the very first engagement with an employee. At this point, it is necessary that we Determine the real Cause of absence – this enables us to only deploy the expensive and precious ‘medical model’ where we are sure there is a medical condition to treat!

Biological conditions are easy. They can generally be quickly and efficiently diagnosed by a clinician, and treatment pathways are available. HCB works with employees towards understanding and managing absence duration in this type of case, often supported by established disability duration guidelines which help us case manage treatment to ensure a timely return to work.

Psychological conditions are more tricky because some of them are largely self-reported and subjective. Again, either as a result of clinical diagnosis, or HCB early intervention, these conditions can be identified and steps taken to implement appropriate treatment / signposting as the earliest possible time. Of course, there is an inherent danger to delayed engagement where Psychological issues prevail, and these conditions can be expected to worsen over time where unresolved. Another good reason for utilising HCB’s early intervention services.

Socially determined absence can be attributed to a significant and increasing number of workplace absences. There is evidence that as much as 70% of sickness absence is socially determined and often wrongly medicalised by the medical profession. For this reason, HCB invest significant time and effort at the initial engagement with absentees to identify those cases which are actually socially determined, which enable our clinicians to (a) avoid deployment of the medical model where there Is no medical condition to treat, and (b) identify the real barriers preventing the person from returning to work, and using appropriate resource and support to help dismantle those barriers in pursuit of a meaningful outcome for all stakeholders.

75%

of ill-health productivity loss could be prevented with early intervention

£81bn

Lost by British businesses every year due to ill-health

Source: Britain’s Healthiest Workplace, Vitality

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HCB Group appoints new Chief Medical Officer

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Seasonal Isolation Webinar

Wrapping Up Our “Health in Hand” Webinars for 2024 Today, we hosted the final session in our Health in Hand webinar series, More

We're international

HCB's dream to provide services internationally becomes a reality

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